Personalised Onboarding Welcome Video

Honda Financial Services

Buying a car is typically one of the largest household purchase and the journey from research to ownership has many moving parts. Even when the customer has made the purchase there may be aspects they don’t fully understand, and words on paper may not be the best medium to tell this story.


Honda Financial Services recognised this and decided to improve the customer experience using Personalised Video. The video, delivered as part of a wider customer communications programme for Paragon CC, via the Idomoo PVAAS platform, explains the key elements of the customer's finance agreement with a simple visual narrative to deliver a memorable story built from the customer's account details.